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Manager, Commercial Portfolio Operations

Omnidian

Omnidian

Operations
Remote
Posted on Wednesday, August 9, 2023
About Omnidian
Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best by innovating through our people and culture, integrated technology, and by creating an amazing customer experience. We're a well-funded, growth-stage B Corp Certified company offering the potential for enormous impact, both on our products and on the world.
We are headquartered in Seattle, but are open to a remote location depending on role and if a candidate resides within the United States in a state in which we currently employ.
The Job
As Manager of the Portfolio Operations Team, your primary role will be to oversee and support your team members in their day-to-day activities; ensuring they have the resources and guidance needed to meet asset performance goals. You will be responsible for the operational health and performance of a growing portfolio of commercial solar projects, as well as for establishing and maintaining strong relationships with clients and stakeholders, identifying and addressing project challenges, and driving continuous process improvement to optimize project outcomes. Additionally, you will be expected to provide regular reports and updates to senior leadership on team and project performance.

What You’ll Do

  • At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here are some things you’ll be doing.
  • Team Leadership and Development
  • Manage a team of Portfolio Operation Managers throughout the U.S.
  • Lead hiring, onboarding, employee development, and provide values-aligned cultural leadership
  • Lead career coaching and development efforts, foster and grow with your team’s high performers, and mentor others to meet their potential
  • Support efforts to continuously identify, document, and adopt best practices and standardized operating procedures.
  • Help identify features and improvements for Omnidian’s proprietary platform.
  • Cross-train team members in DAS portals and energy simulation tools.
  • Operational Excellence and Client Service
  • Ensure commercial asset performance remains optimized.
  • Oversee solution delivery for commercial assets: onboarding new clients and assets, identifying and resolving client escalations, and understanding performance issues with commercial solar systems.
  • Support client and site host customers and field service technician communications.
  • Drive a culture of continuous improvement and rapid escalation to resolve issues and address client feedback.
  • Ensure client communications and reporting exceed expectations.
  • Strategic Initiatives and Performance Optimization
  • Collaborate cross-functionally to support company-wide initiatives.
  • Track, manage, and influence the operational cost structure to ensure contracts deliver expected financial performance.
  • Provide technical pre-sales support.
  • Oversee asset and portfolio performance assessments for prospective clients.

Who You Are

  • You'll thrive in this role if you are...
  • An adaptable learner who:
  • Thrives in a fast-paced, growth-mode environment.
  • Curious, with a strong desire to learn new skills and concepts.
  • Quickly adjusts to the needs of the business and team.
  • Can stay cool under pressure.
  • An organized leader who:
  • Is capable of managing multiple projects simultaneously.
  • Takes ownership of issues, ensures proper escalation, and follows up accordingly.
  • Has strong attention to detail and accuracy.
  • Is a self-starter and skilled at balancing routine tasks and innovative projects.
  • A technical communicator who:
  • Has strong technical understanding of business operations infrastructure, including Solar Commercial equipment, DAS Monitoring, CRM, support ticketing, ERP, and BI tools.
  • Has excellent interpersonal, communication, and organizational skills.
  • Is proficient in both written and verbal communication.

Experience You’ll Need

  • 7+ years of professional experience
  • 5+ years of experience in the solar energy industry, in Operations & Maintenance, Asset Management, or Field Service
  • 2+ Years of People Management Experience
  • Experience with solar monitoring DAS platforms and alerts
  • Strong understanding of Technical Asset Management and asset performance
  • Experience reading and interpreting solar system design drawings
  • Strong understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape

Experience That's a Plus

  • NABCEP certification

Work-Life and Culture

  • All of our roles offer the opportunity to work remotely
  • If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
  • If you are near one of our employee clusters, we offer one or more local gatherings per year
  • We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
  • We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
  • We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
  • We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp

Grow With Us

  • We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
  • We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.