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Senior Client Success Manager, Enterprise Commercial

Omnidian

Omnidian

Customer Service
Remote
Posted on Saturday, January 14, 2023
About Omnidian
Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best by innovating through our people and culture, integrated technology, and by creating an amazing customer experience. We're a well-funded, growth-stage B Corp Certified company offering the potential for enormous impact, both on our products and on the world.
We are headquartered in Seattle, but are open to a remote location depending on role and if a candidate resides within the United States in a state in which we currently employ.
The Job
The Client Success Team supports Omnidian’s ability to deliver on our Mission Statement through the cultivation of impactful client relationships. The Enterprise CS Team focuses on clients with whom Omnidian has direct contractual engagement and interaction, across both residential and commercial market segments. This role will focus on commercial clients.

What You'll Do

  • Become an expert in Omnidian’s Enterprise Commercial business
  • Understand our clients’ value calculations for their clean energy investments
  • Work cross-functionally across internal teams to maximize the positive impact of Omnidian services on those client value calculations
  • Manage every detail of specific Enterprise Commercial client relationships
  • Become fluent in all contracts and agreements pertaining to your clients
  • Map aligning contacts between Omnidian and clients, then deepen and broaden relationships that support mutual growth and success of both orgs
  • Devise, implement and iterate relationship building strategies with clients, including benchmarking, relationship health trending, regular business review meetings, etc.
  • Communicate product changes and updates to clients
  • Manage escalations and client relationship risks as they arise
  • Provide reporting across Omindian on client relationship

Who You Are

  • ARTful: accountable, respectful, and transparent
  • An excellent written and verbal communicator and presenter
  • A thoughtful, collaborative and decisive leader
  • Committed to providing an exceptional client experience
  • Adept at understanding many angles of multifaceted problems and synthesizing win-win solutions

Experience You’ll Need

  • 6+ months of direct work experience in commercial, industrial and/or utility solar industry
  • 2+ years of managing relationships with B2B clients
  • 5+ years of professional experience

Experience That's a Plus

  • 2+ years of direct work experience in commercial, industrial and/or utility solar industry or 4+ years in residential solar
  • Demonstrated success in cross-functional leadership
  • Experience solving business problems for multiple parties
  • Experience working with Salesforce

Work-life and Culture

  • All of our roles offer the opportunity to work remotely
  • If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
  • If you are near one of our employee clusters, we offer one or more local gatherings per year
  • We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
  • We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
  • We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
  • We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp

Grow With Us

  • We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
  • We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.