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Senior Portfolio Operations Manager, Commercial

Omnidian

Omnidian

Operations
Remote
Posted on Saturday, April 2, 2022
About Omnidian
Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.
We are headquartered in Seattle, but are open to remote location depending on role and if a candidate resides in a state we currently employ in.
The Opportunity
Are you ready to take the reins and lead the charge in maximizing the performance of distributed generation solar assets? As a Senior Commercial Portfolio Operations Manager, you will play a pivotal role in optimizing solar photovoltaic (PV) asset portfolios and energy storage projects. Reporting directly to the Manager of Commercial Operations, you'll collaborate closely with our dynamic team, taking ownership of client relationships from onboarding to performance reporting. This role is not just about managing assets; it's about shaping the future of sustainable energy.
For our next role, we are focused on a West Coast Portfolio Operations Manager candidate. However, we are always interested in talking with highly experienced candidates since we are growing quickly. We will follow up when we have an opening.

What You'll Do

    Portfolio Oversight and Efficiency:
  • Oversee a portfolio of 100-200 MW of distributed solar assets, driving efficiency and maximizing output.
  • Coordinate external field service resources to ensure peak performance and minimize downtime, leaving no room for inefficiencies.
  • Lead subcontracted annual O&M services with a focus on preventative maintenance, panel washing, and ground maintenance that sets the gold standard.
  • Dispatch subcontracted O&M services for both planned maintenance and reactive issues with the agility of a true operations maestro.
  • Maintain site warranty databases with meticulous precision, ensuring every "i" is dotted and every "t" is crossed.
  • Stakeholder Engagement and Reporting:
  • Utilize your technical prowess to resolve system issues, working closely with equipment, inverter, and DAS technical support.
  • Foster and strengthen relationships with stakeholders, from site owners to facilities personnel, cementing Omnidian's reputation for reliability and excellence.
  • Deliver polished asset performance and service visit reports to clients, demonstrating not only what we've achieved but also where we're heading.

Who You Are

  • Thrive in a fast-paced, growth-mode environment
  • Highly organized and capable of driving multiple projects simultaneously
  • Strong technical understanding of business operations infrastructure and tools, including CRM, support ticketing, ERP, and business intelligence
  • Take ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer.
  • A passion for learning and a hunger to continually expand your skill set to stay at the cutting edge of the industry.
  • Strong attention to detail and accuracy
  • Embrace change and can quickly adapt to the needs of the business and team
  • Ability to stay cool under pressure
  • Strong interpersonal, communication, and organizational skills
  • Excellent written and verbal communication skills

Experience You'll Need

  • 5+ years of professional experience in the solar energy industry, showcasing a history of leadership in account management, asset management, system design, or field service and maintenance. Commercial Solar experience preferred.
  • Proven experience in client account management, where you've demonstrated exceptional communication and relationship-building skills.
  • Familiarity with solar monitoring DAS platforms and alerts, and the ability to interpret solar system design drawings.
  • A deep understanding of solar technology, monitoring systems, maintenance practices, and the solar industry landscape.

Experience That's a Plus

  • 4+years of your solar experience is in Commercial
  • Experience in Storage technologies is a big plus, showcasing your versatility and adaptability in this rapidly evolving field.
  • A NABCEP Certification is an extra feather in your cap that demonstrates your commitment to excellence in solar energy.

Work-life and Culture

  • All of our roles offer the opportunity to work remotely
  • If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
  • If you are near one of our employee clusters, we offer one or more local gatherings per year
  • We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
  • We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
  • We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
  • We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our post What Makes an Ethical Company?

Grow With Us

  • We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
  • Here are the roles in this career track:
  • Portfolio Operations Lead
  • Manager, Portfolio Operations
  • Technical Operations Manager
  • We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.