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Junior Customer Success Manager

Chargetrip

Chargetrip

Customer Service, Sales & Business Development
Amsterdam, Netherlands
Posted on Saturday, January 21, 2023

About the job

If you are motivated to improve the world and have a real impact, Chargetrip is the right place for you. Customer success is crucial to Chargetrip and one of the cornerstones of our operations. We strive to create relationships with our customers that are personal, professional, and highly knowledgeable. As a Jr Customer Success Manager, you will be responsible for maximizing the value our customers derive from our API and no-code solutions.

What you'll be working on

As a Jr Customer Success Manager at Chargetrip, you will work closely with our customers to ensure our technology's successful integration to help them get the most value out of their product and achieve their product and business objectives. You will establish an ongoing success plan for your customers and help us grow together. Additionally, you will work closely with our sales and engineering teams and get to do all these things:

  • ✅ Diverse responsibilities that will help you develop a customer-centric approach

  • ✅ Participate in meetings and business decisions that impact our customers, provide feedback to product teams, and advocate for customer interests

  • ✅ Hone your support and communication skills

  • ✅ Continuous learning and personal growth

  • ✅ Innovative thinking and creative solutions to customer-facing problems

Responsibilities

  • ✅ First point of contact for support questions through email, chat and video chat

  • ✅ Dedicated CSM for small accounts and our for our pay-as-you-go customers

  • ✅ Identify opportunities for our innovation funnel

  • ✅ Product demos for potential customers

  • ✅ Maintain and update CS system, documentation - internal and client-facing

What we are looking for

The ideal candidate has excellent communication and problem-solving skills, and the ability to work in a fast-paced startup environment. If you have a passion for technology and are dedicated to ensuring customer success, we would love to hear from you!

  • ✅ 1-2 years of experience in a customer-facing role

  • ✅ Worked in a B2B environment

  • ✅ Great at organising information

  • ✅ Excellent communication and problem-solving skills

  • ✅ You are interested in or have knowledge of e-mobility and the energy transition.

  • ✅ Willingness to travel for business meetings and conferences

Great to have:

  • ✅ Engineering mindset

  • ✅ Intellectual curiosity about design thinking and/or customer-centric development

Perks and benefits

Chargetrip is a young company, but we're growing fast and are continuously looking to improve and expand. We value input and there is always room for good ideas. We would like you to be able to develop your skills; that's why we have an annual budget reserved for learning new skills or taking a course that helps you do your job even better. Additionally, we offer:

  • 💰 €3200 to €3900 gross per month (depending on seniority)

  • ⛺ A minimum of 20 vacation days a year; there is no max

  • 📚 €500 annual learning and development budget

  • 🚊 50% commuting reimbursement if traveling 10 km+

  • 📱 Monthly phone allowance

  • 💻 MacBook or an allowance when you BYOD

  • 🌍 Flexible working place and hours

  • 🏖️ Yearly company retreat and quarterly events

  • 🥑 Daily healthy team lunch at the Amsterdam office

  • ✈️ Work-away week once every two years

  • 🏆 Access to YourCampus employee benefits platform for exclusive perks and benefits

Meet your team

Even though Chargetrip has a flat organisational structure and you will regularly interact with all of us, we do have teams. Below are the people you will speak to daily. Feel free to reach out to any of them if you want to know more about the company or culture before you apply.