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Manager, Service Partner Network

Omnidian

Omnidian

Remote
Posted on Saturday, May 4, 2024
About Omnidian
Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best by innovating through our people and culture, integrated technology, and by creating an amazing customer experience. We're a well-funded, growth-stage B Corp Certified company offering the potential for enormous impact, both on our products and on the world.
We are headquartered in Seattle, but are open to a remote location depending on role and if a candidate resides within the United States in a state in which we currently employ.
The Job
The Manager, Service Partner Network is a critical new position that will develop and lead a team that is responsible for Omnidian's network of field service partnerships. This team is responsible for sourcing, onboarding, and managing these partnership

What You'll Do

  • At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you.
  • Here are some of the things you will do in the capacity of a team manager:
  • Team Management: mentor and coach a team of direct reports, define clear goals and KPIs, track progress, and foster professional development
  • Internal Service Network Champion: evangelize the role of the Field Service Network across internal stakeholders and represent the Service Partner perspective and experience
  • Salesforce Transition Leadership: collaborate with stakeholders to define requirements for the Salesforce platform, lead the development of Salesforce-focused training materials, and ensure a smooth onboarding process for the Service Partner Network
  • Omnidian Culture & Values: live our values at Omnidian and continue to foster a culture that thrives on respect, kindness and empathy for others
  • Here is an outline of some of the things your team will be responsible for:
  • Network Development and Expansion: lead the strategic sourcing and evaluation of new Field Service Partners to meet growing service demand
  • Onboarding and Training: oversee the onboarding process, including the development of training programs, partner documentation, and ensuring alignment with Omnidian's standards
  • Partner Relationship Management: build strong, collaborative partnerships with existing Field Service Partners, addressing their needs, concerns, and fostering mutual growth
  • Partner Performance Management: establish KPIs, monitor performance, provide constructive feedback, and implement strategies to ensure partners consistently deliver exceptional service
  • Compliance: oversee compliance with quality and safety standards, contractual obligations, and any relevant industry regulations

Who You Are

  • You are an analytical problem solver who is comfortable working in a growth stage company that is fast paced and learning to scale
  • You are self-motivated and are not afraid to act independently and make quick decisions to deliver an outstanding client and homeowner experience
  • You are passionate about working in a culture to empower others and are excited to lead a team within a growing start up
  • You have excellent verbal and written communication skills and presentation skills to effectively convey information to team members and business leaders to collaborate across diverse teams and stakeholders
  • You have strong analytical and data modeling skills, with a passion for analyzing data and identifying patterns
  • You have strong project management skills with the ability to manage multiple projects simultaneously

Experience You’ll Need

  • 5+ years of experience in partner/vendor management, relationship building, or a similar client-facing role
  • Demonstrated experience managing a team, providing guidance, and promoting accountability
  • Proficiency in CRM systems (Zendesk and Salesforce experience highly desirable)
  • Experience leveraging business intelligence systems

Experience That's a Plus

  • Degree in a business or quantitative field (engineering, economics, mathematics, business administration)
  • Familiarity with solar energy systems or technical service environments

Work-life and Culture

  • All of our roles offer the opportunity to work remotely
  • If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
  • If you are near one of our employee clusters, we offer one or more local gatherings per year
  • We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
  • We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
  • We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
  • We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp

Grow With Us

  • We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
  • Internal candidates: Check out our advice on Internal Transfer: Job Application Process
  • We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.