Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.

We are headquartered in Seattle, but are open to remote location depending on role and if a candidate resides in a state we currently employ in.

The Job

Omnidian’s Residential Operations Team is seeking a Director of Forecasting and Capacity Planning. This is a new role and we are excited to meet candidates who are passionate about people engagement and creating a positive work environment for all operations employees. We are looking for someone who is passionate about driving innovation through optimizing staffing to deliver business efficiencies while delivering outstanding client and homeowner experiences.

Our ideal candidate will shape a new function responsible for designing our operational forecasting processes and implementing these in combination with capacity plan modeling, backed by world class collaboration with recruitment and training partners. You will create a best in class team delivering excellence in planning and forecasting to support Omnidian residential operations as it scales its operations across the US.

You will think strategically and contribute to major innovations that help Omnidian scale through exponential business growth. Your primary responsibilities will lie in the design, creation, implementation and ongoing execution of line of business forecasting and capacity planning.

We would support remote work opportunities for this position.

What You’ll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Forecasting and Planning:

Design, create, implement, and execute an advanced forecasting and planning process to predict incoming work volumes.
Identify historic trends to accurately forecast consequential work volumes.
Create dynamic capacity planning models and hiring plans for operations.
Work with our Sales team to take new client revenues and volumes, translating these into staffing requirements in the operation to deliver best-in-class client and homeowner experiences.
Partner with the VP of Residential Operations to enable the achievement of our service level and productivity goals for our clients and homeowners.
Collaborate with key stakeholders across Residential Operations as well as cross-functional teams at Omnidian, such as Engineering, Product, Field Service Network, Sales, and Client Success.
Lead daily stand-ups with Operations Leaders, driving collaboration by identifying opportunities for improvement of workforce utilization and service levels.

Data Analysis and Reporting:

Utilize expertise in data analysis, designing dashboards, and identifying key trends.
Present high-quality data in a logical and understandable format.
Develop executive report summaries.
Provide strategic analysis to senior management.
Assist in the design, development, testing, and implementation of new systems.
Establish project planning principles within the team.

Stakeholder Engagement and Team Development:

Work with internal stakeholders to design an efficient and scalable customer support network.
Lead and develop team members in areas of dashboards, scorecards, predictive analytics, and machine learning.
Establish relationships with business leaders to share insights and identify root causes, supporting strategies to improve the customer and homeowner experience.

Who You Are

You are an analytical problem solver who is comfortable working in a growth stage company that is fast paced and learning to scale
You are self-motivated and are not afraid to act independently and make quick decisions to deliver an outstanding client and homeowner experience
You are passionate about working in a culture to empower others and are excited to build a new function in a growing start up.
You are an expert in partnering with Engineering teams and using voice of the customer analytics from operations to shape new and innovative automations and process enhancements.

Experience You'll Need

10+ years of leading forecasting and capacity planning teams, specifically in any related operations. Must include Contact Center experience for online and offline channels.
Strong analytical and data modeling skills
Experience in and passion for analyzing data and identifying patterns
Track record of excellent communication and presentation skills
Strong mathematical aptitude and analysis skills for researching, analyzing, developing, and leading in the implementation of Human Resources related programs and recommendations
Degree in a business or quantitative field (engineering, economics, mathematics, business administration)
Expertise in Salesforce Service Cloud, Service Cloud Voice, AWS Connect
Proficiency in Business Intelligence tools
Proficiency in statistics and data analysis techniques

Experience That's a Plus

Experience with Sigma Computing, or another cloud-based Business Intelligence (BI)
Process Improvement experience such as Lean
Knowledge of Assembled
Experience with deep contact center analytics and AI
Experience leading analytics teams to work across organizations with various levels and partners to prioritize dashboard needs and align reporting to the business

Work-Life and Culture

All of our roles offer the opportunity to work remotely
If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
If you are near one of our employee clusters, we offer one or more local gatherings per year
We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our post What Makes an Ethical Company?

Grow With Us

We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

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